Frequently Asked Questions
All your questions answered by 0l99
From opening an account to making a withdrawal — find detailed and reliable answers to the most common questions from players in Bangladesh about 0l99.
0l99 provides full service in English for players in Bangladesh. Whether you are new or experienced, this FAQ page covers account registration, deposits and withdrawals via bKash and Nagad, slot and live casino game rules, cricket betting, the welcome bonus, VIP cashback, and safe gaming. If you cannot find the answer to your question, contact our 24/7 live chat support directly.
Account and Registration
To open an account at 0l99, you need an active mobile number and a valid email address. You can create an account in just a few minutes by filling in your name, date of birth, and preferred password in the registration form. The platform is for people aged 21 and above only.
No. Each player is allowed only one account at 0l99. Creating multiple accounts is against our policy, and if detected, all related accounts may be suspended. This rule is strictly enforced to maintain a fair and healthy gaming environment.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email. You can set a new password through OTP verification. If you have trouble, contact our 24/7 live chat support.
Yes, identity verification may be required before withdrawals to ensure a secure environment. Verification is completed by uploading a clear photo of your national ID card or passport. This process protects your account and keeps your financial transactions secure.
First make sure your internet connection is active and that you are using the correct username and password. Clear your browser cache and try again. If the problem persists, reset your password from the 0l99 Login page or get help via live chat.
Deposits and Withdrawals
0l99 currently supports four deposit methods: bKash, Nagad, Rocket and Bank Transfer. All methods are fully secure and very convenient for players in Bangladesh. Mobile banking options are available at any time, day or night.
Deposits via bKash, Nagad, and Rocket are generally instant — your 0l99 account is credited within a few seconds to a few minutes. Bank Transfer may take a little longer. Contact live chat if you experience any delay.
The minimum deposit amount at 0l99 across all methods is ৳100. The minimum withdrawal amount is ৳500. These limits are set with local players in Bangladesh in mind so that everyone can enjoy the games with ease.
Withdrawal requests are generally processed within 30 minutes to 3 hours. If your account is verified and all documents are in order, the money will reach your bKash, Nagad, or Rocket number within that time.
0l99 does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges as determined by their respective policies. Check your mobile banking app for details on those charges.
Yes, completely safe. All transactions on the 0l99 platform, including those via Nagad, are protected by SSL encryption. Your financial information is not shared with any third party, and every transaction is processed through verification.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at 0l99, go to the Cricket section and choose your preferred match and market. Markets available include match winner, top batsman, over/under, and more. Review the odds carefully and set your budget before placing a bet.
RTP (Return to Player) is the average percentage a game pays back over the long term. 0l99 features games from well-known providers such as Pragmatic Play, PG Soft, JILI, and Spribe — all of whom use Random Number Generators (RNG) verified by third-party auditors. This means every spin is completely fair.
Yes, 0l99 is fully mobile-friendly. You can play directly through the browser on any Android or iOS smartphone — no separate app download is needed. The entire site automatically adjusts to your screen size, so you can enjoy the games on any phone with a screen wider than 360px.
0l99's live casino section features live roulette, baccarat, blackjack, Sic Bo, Dragon Tiger, and many more games from top providers such as Evolution Gaming and Ezugi. Professional dealers run the games in real time, giving you the feel of a real casino.
Aviator (Spribe) is a crash-style game where a plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. If you stop at the right moment, your bet amount increases according to the multiplier. The game is simple and fast-paced, but staying focused when making decisions is key.
Yes, live betting on the T20 World Cup, IPL, and other international tournaments is available in 0l99's cricket betting section. Odds update continuously during a match, giving experienced bettors the opportunity to make strategic decisions. Special markets are available for Bangladesh Tigers matches.
Bonuses and Promotions
New players at 0l99 receive a 100% bonus on their first deposit up to a maximum of ৳8,000. This means if you deposit ৳8,000, you will receive another ৳8,000 as a bonus. The bonus is applied automatically. To withdraw it, you need to wager 10 times the bonus amount.
A wagering requirement is the condition specifying how much you must bet in total before you can withdraw a bonus. At 0l99, the welcome bonus wagering requirement is 10x — meaning if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you can withdraw it. This can be completed gradually across any game.
0l99's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Cashback is available up to 0.3% per week at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum.
Yes, 0l99 regularly offers special bonuses and promotions for Eid, Pohela Boishakh, and other festivals. To stay updated on these offers, check the Promotions page after logging in or ask via live chat.
0l99 currently runs various promotional offers. For the latest information on referral programs and friend-referral bonuses, ask our live chat support directly — our team can provide the most up-to-date details.
Security and Responsible Gaming
Yes, 0l99 is for people aged 21 and above only. You must provide your date of birth during registration, and you may be asked to show your ID during verification. Any account belonging to an underage person will be closed.
0l99 uses advanced SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or shared with any third party. You can find full details on our Privacy Policy page.
Yes. 0l99 takes responsible gaming very seriously. You can set your own daily, weekly, or monthly deposit limits, or apply via live chat to temporarily or permanently close your account (self-exclude). For more information, visit the Responsible Gaming page.
0l99 believes gaming is for entertainment, not addiction. If you or someone you know is struggling because of gaming, our support team is ready to help confidentially. We can assist with activating self-exclusion or temporarily suspending an account if needed.
The 0l99 support team provides service entirely in Bengali 24 hours a day, 7 days a week. Click the live chat icon on any page of the platform to connect instantly. You can also reach us by email: [email protected] — responses may take a little longer.
Contact us immediately via live chat or at [email protected]. Our team will take steps to secure your account right away. Change your password and log in from a trusted device. You are advised to use a strong, unique password and never share it with anyone.
Still have questions? Contact Support
Our expert team is always ready to answer any of your questions in Bengali — day or night, any time.
Live Chat
24/7 in Bengali
Email
Response Time
As soon as possible
Language
Fully in Bengali